Please remove my information / I'd like to be "forgotten."

In general, we only collect the personal information that we absolutely need to provide our services. This includes information that you actively provide, like usernames and email addresses, as well as information that you passively provide, like the IP address that you use to connect to us. In most cases, we don't know our users' names, addresses, telephone numbers, etc. For more details, see this knowledgebase article.

We comply with the European Union's General Data Protection Regulation (GDPR), and extend its "right to be forgotten" to all our users, whether located in the EU or not. Please see the section of our Terms of Service titled "Your Right to Own Your Personal Information" to learn how to ask us to disable your accounts and remove your personal information.

There are technical limitations to how much of your information we can remove from the following platforms:

• Matrix: We can disable your account and permanently delete your personal information (email address, IP addresses, device IDs, etc.). You can additionally request that we redact all of your account's events. This is done by sending redaction events to other servers; those servers may or may not respect those redactions. There is no perfectly reliable way to "un-send" a message on Matrix, because there's no way to control what another server does with data it has received.
• Lemmy: We can disable your account and delete your personal information. If you've made posts or comments that you'd like to redact ("delete"), you must do so within Lemmy before you contact us. As with Matrix, Lemmy is a federated network, and we can't guarantee that deleting a post or comment will actually purge all copies of it that exist on other servers.
• Mastodon: We can disable your account and delete your personal information. You can also request that we delete (redact) all of your posts and comments. As with Matrix, Mastodon is a federated network, and we can't guarantee that deleting a post or comment will actually purge all copies of it that exist on other servers.
• Peertube: We can disable your account and delete your personal information. You can also request that we delete (redact) all of your uploaded videos and comments. As with Matrix, Peertube is a federated network, and we can't guarantee that deleting a video or comment will actually purge all copies of it that exist on other servers.

For all other services, your data resides on our servers, and we are able to completely delete it on request.